Los Alamos Business

The Los Alamos Chamber of Commerce and Los Alamos Daily Post have formed a strategic partnership and launched Los Alamos Business, a page on the Los Alamos Daily Post that is dedicated to local business news.

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News from the Los Alamos Chamber

Panel Gives Customer Service Tips

A panel of local business experts agrees, the customer experience depends upon attention to detail and managing expectations. The Los Alamos Chamber of Commerce Business Breakfast featured a panel discussion Feb. 19 on customer service with panelists Cyndi Wells, owner of Pet Pangaea; Cheryl Sowder, owner of Finishing Touch; and Claire Roybal, owner of Claire Roybal and Associates. About two dozen Chamber members attended the event, which was catered by Peggy Pendergast. Wells advised those in attendance to “fall out of love with your products and services and fall in love with your customer.” She said in her own business she trains her employees to say “please” and “thank you,” and she rewards employee behaviors that lead to good customer service. She also invited her employees to help write the customer satisfaction policy, which guides how things are handled at the pet store. Sowder said she also allows her employees latitude in making customer service decisions, as long as they fall within company quality standards. “It’s all about that initial experience walking in the front door, where you feel comfortable – almost like a family,” Sowder said. She attributes the 36-year success of her company to relationships built on attention to detail, getting to know her client as an individual and learning their personality style. Roybal, whose company focuses on coaching businesses in marketing and customer service, advised training employees in recognizing their own body language and being aware of what they are communicating by the nonverbal messages they send to customers. She suggested business owners train their employees in recognizing that customer complaints are not personal attacks. “Teach...

Businesses Can Showcase Products in White Rock Visitor Center

Los Alamos County has made available display space inside the White Rock Visitor Center intended for local businesses to promote and showcase products and services. The glass display case, equipped with five shelves, has been installed in the visitor center and will rotate business displays monthly. This is a pilot program and may be subject to change. The Los Alamos Meeting and Visitor Bureau will manage the business display rotation schedule. There is no cost to businesses to display and the only requirement is that businesses be based in Los Alamos County. The Meeting & Visitor Bureau and its employees will not sell merchandise on behalf of the retailer. For more information or to be included in this offer please contact Melanie Peña, Manager of the Los Alamos Meeting and Visitor Bureau, by phone at (505) 661-4836 or by email at melanie@losalamos.org. The Los Alamos Meeting and Visitor Bureau is a program of Los Alamos Commerce and Development Corporation; a private, not-for-profit economic and community development organization serving the Los Alamos area since 1983. LACDC serves as the umbrella organization for the Los Alamos Chamber of Commerce, Los Alamos MainStreet, the Los Alamos Meeting and Visitors Bureau, Los Alamos Small Business Center and the Los Alamos Research Park. The Los Alamos Commerce and Development Corporation’s mission is to build a vibrant community through a thriving economy by leveraging public and private sector investment to achieve sustainable economic development. LACDC works to drive economic progress by providing services to businesses using its broad portfolio of programs and...

Business Breakfast Set for February

The Los Alamos Chamber of Commerce will hold its monthly Business Breakfast Feb. 19. The breakfast will feature a panel discussion on customer service. The meeting will be 7:30 a.m. – 9 a.m. at UNM-Los Alamos, 4000 University Drive, building 2, in room 230. Tickets to the breakfast are $15. This helps us cover the expenses related to hosting the event. We are sincerely grateful for your support. Register here or at LosAlamosChamber.com/Events....

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About the Los Alamos Chamber of Commerce

The Los Alamos Chamber of Commerce is the membership program of the Los Alamos Commerce & Development Corporation. Our mission as stated in the by-laws is “to encourage and assist our members in achieving their full economic potential for the benefit of themselves and of the entire community. The Los Alamos Chamber of Commerce, as an effective leader, strives to strengthen economic viability within Los Alamos by actively representing, promoting and defending business interests.”